Privacy & Security MyHelpster

 
Inherent to transacting on the Internet is the collection of some personal information. MyHelpster Ltd. (“MyHelpster”) is committed to protecting your personal information and privacy. This Privacy Statement applies exclusively to the Site www.myhelpster.com. This policy describes the personal information we collect from you and how we use and secure it. “Personal Information” defines information such as name and email that can identify an individual.

 

Because your privacy is important to us, MyHelpster operates by the following principles.

Capitalized terms not defined in this Agreement will have the meanings set forth in the Terms of Service.

 

Principle 1: Information We Collect
You may browse the MyHelpster site without providing any personal information that may be used to identify you personally (“Personally Identifiable Information” or “PII”). If you choose to provide us with your PII, you are agreeing to the processing and storage of your information in the United Kingdom and countries outside of the United Kingdom which may have data protection laws that differ from laws in your country.

MyHelpster explicitly asks when it needs PII. To help facilitate the question and response process, and the payment of Experts via PayPal™, MyHelpster requires basic data such as email address. To obtain payments from Customers, MyHelpster asks for either credit card information or PayPal™ email address, at the Customer’s election. In order for the customer to create a help ticket, MyHelpster will ask the customer to provide first name email address and phone number. Other PII may be requested in certain circumstances or collected on a voluntary basis such as on users’ profile or signature pages.

 

As explained in the MyHelpster Terms of Service, every information provided by you in the content of your help session, over the phone, or any email communication is private and confidential. MyHelpster will not publish any information about you and the help session.

 

In some cases, MyHelpster supplements portions of the PII you provide with other data received from third parties, or data sent to us from your web browser including (depending on its settings) your IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and click stream data (“Usage Statistics”).

To enhance and individualize your experience with MyHelpster, we use a web browser feature called a “cookie.” Cookies are small files that your browser places on your computer’s hard drive. We use cookies to let us know that you are a prior user and, if you wish, retrieve your username and password so you do not need to enter them again. Cookies are not used to store other personal information. MyHelpster also uses cookies to maintain state. That is, each time you logon, our system issues your browser a unique, randomly generated number by which it can identify itself. In that way, your data gets sent to you and not someone else. You must activate cookies to logon to MyHelpster.

MyHelpster also uses web beacons that collect non-PII to track site usage.

MyHelpster is intended for adult use only. In addition, it does not knowingly solicit or collect PII from persons under 16 years old. We may delete from the site PII, as well as Posts and other information, from users we believe are under the age of 18.

 

Principle 2: Use of Your Information
MyHelpster may use, share, transfer, or disclose your PII and/or Usage Statistics, itself or in conjunction with third parties, for payment processing, fraud prevention, customer service, demographic studies, to tailor MyHelpster’s content and services to its users’ needs, and to serve advertisements.

To display advertisements that may interest you, MyHelpster uses third-party advertising companies who may use Usage Statistics (not your name, address, email address or telephone number). To learn more about this third-party advertising practice and your choice to opt-out of having information about you used by these companies, click here.

MyHelpster posts testimonials on the Site; we obtain permission prior to posting to include the user’s name and state of residence, or their initials.

MyHelpster will not otherwise disclose your PII (unless you voluntarily provide it in your Posts), without your consent, unless acting under a good faith belief that such action:

  • conforms to legal requirements or complies with legal process, such as in complying with a formal request in a court order, subpoena or judicial proceeding;
  • serves to protect or defend the rights, property, or safety of MyHelpster, its users, or others; or
  • enforces the MyHelpster Terms of Service or related Agreements.

MyHelpster Ltd may share your PII with any parent company, subsidiaries, joint venturers, or other companies under common control, in which event it will require that such companies follow this Policy with respect to your PII, unless you are provided with prior written notice.

 

Principle 3: Correspondence Sent to You
MyHelpster will not send you any unsolicited information, including e-mail, except:
(i) Users will receive MyHelpster registration emails when they register, Expert applicants will receive MyHelpster communications relating to their applications, Experts may receive notifications of questions asked in the categories in which they are admitted, and all users will receive updates and notices about questions they are asking or answering, other Posts, their accounts, and new features and policies; these communications are considered part and parcel of your service and, except for the daily digests, you cannot opt out of them;

(ii) Periodically, MyHelpster may contact you about new services, special offers, promotions and third-party / affiliate offers, and will include in any such emails an opt-out link by which you can opt out of receiving such emails; and

(iii) Our customer service and other departments may contact users and referral participants in order to ensure your satisfaction with MyHelpster and/or to ask how we can improve.

 

Principle 4: Updating and Deleting PII
If at any time you would like to update your PII, please log into your account and access your Edit Profile page. If at any time you would like your PII to be removed from our Site and/or database, or believe that MyHelpster has not adhered to these privacy principles, please notify us by email by clicking HERE. We will use commercially reasonable efforts to delete your PII and/or promptly detect and remedy any problems.

 

Principle 5: Links to Third-Party Sites and Use of Third Party Tools
To the extent that links to other Web sites are contained in Posts on the MyHelpster site, please note that they are not operated or controlled by MyHelpster and MyHelpster is not responsible for the privacy practices, security, or content of these third-party sites.

If a user decides to take advantage of third-party tools, including but not limited to, Remote Desktop applications, such user agrees that any third-party software acquired, installed or used during the Remote Desktop session will be licensed by the user and such user must accept any terms of use of such third-party tool, including any third-party privacy policy.  MyHelpster is not responsible for any use or misuse of such third-party tool.

 

Principle 6: Security and Data Retention
MyHelpster uses multiple security procedures and practices to protect from unauthorized access, destruction, use, modification and disclosure the PII requested from users.

All PII is password protected. All passwords use 160 bit encryption.

MyHelpster uses 128-bit secure socket layer (SSL) technology and digital certificates to encrypt and authenticate transactions (credit card and other payments) because the payment process is conducted on the PayPal website, which fulfils the highest SSL security standards. SSL creates a secured connection between our web servers and your browser, which protects against unauthorized access to transmitted data and supports data being sent only to intended recipients.

Our database logs important changes so that unauthorized transactions can be quickly reversed.

Our main servers are locked and hosted by a leading provider of Internet access to enterprises with mission-critical Internet application requirements. Access to the host environment is highly secure. Biometric scanning, 24/7 onsite staff monitoring, and other safeguards are utilized. In addition, back-up servers that are stripped of email addresses, passwords, and credit card information are located in an office that is locked outside of normal business hours.

Despite these security procedures and practices, as is the case with all computer networks connected to the Internet, MyHelpster cannot guarantee the security of your PII or any other information provided over the Internet and will not be responsible for breaches of security.

We retain your account information and the information provided by you in the form of Posts indefinitely until such time that we determine it has no further commercial significance, at which time we may delete and/or aggregate and store it in aggregate form indefinitely.

 

Principle 7: Updates to This Policy
By visiting MyHelpster, you are accepting this policy as it may be amended from time to time. Please check the date of this Policy each time you visit to ensure that you are aware of the most current version. If you do not agree to the terms of this Policy, please do not use this site.

MyHelpster reserves the right to update this policy at any time without prior notice. Material updates will take effect 30 days after initial posting on this site.

 

Contact Us

If you have questions or suggestions regarding this Privacy Policy, please mail us at Grafton Street 78, M13 9LR, Manchester.