Terms of Use


Welcome to MyHelpster (“Service” or “Site”) owned and operated by MyHelpster Ltd (“MyHelpster”). By clicking “I Agree” on the ticket registration or payment page or using the Site in any way, you are agreeing to comply with and be bound by this Agreement, the Privacy Policy, as applicable (collectively “Related Agreements”), and all rules, policies and disclaimers posted on the Site or about which you are notified (collectively “Terms”). If you do not agree with all the Terms, or if you are under the age of sixteen (16), do not use the Site. Please review all of the Terms carefully before using the Site.

By using the Site, you (i) agree to be bound by the Terms, (ii) represent that you are over the age of sixteen (16) and able to form legally binding contracts, (iii) agree and acknowledge that by using the Service you are using this service only within the United Kingdom.



In the Terms, “User,” “you” and “your” refer to the individual or entity that creates a MyHelpster ticket as a Customer. “Helpster,” “we,” “us” and “our” refer to MyHelpster. “Customer” refers to the person who requests a help session with an Helpster.  “Helpster” refers to the person who answers a question on the Site and helps the customer remotely.


MyHelpster may modify any of the Terms at any time by posting them on the Site. Changes shall automatically be effective upon posting. Your continued use of the Service will signify your acceptance of the changes. If you do not accept the changes, your sole and exclusive remedy is to discontinue using the Site. The latest Terms will be posted on the Site, and you should always review them prior to using the Site.



When you purchased the Service, you agreed to pay a minimum transaction fee of £0,99 for the session. Every additional price or tip can be chosen by the customer and happens without any obligations. Customers cannot change the optional price once they have sent the money.



In case you use a”Voucher” during the ticket creating process, you do not have to pay anything for the help session. Help session with vouchers are limited to 60 minutes. Customers can only use one voucher at a time. The Vouchers can expire any time if MyHelpster cancels this campaign and they can only used one time each.



You may be asked to provide us with a credit card number from a card issuer that we accept or your PayPal Account in order to deduct the costs. You hereby authorize MyHelpster to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment (unless the money back guarantee applies). You authorize the issuer of the credit card to pay any amounts decided by you after the help session on our payment page. Minimum transaction free of £1,99.



Unless otherwise specified, the Services, Materials and Software are solely for your personal and non-commercial use in addressing matters covered by the service.



You may not create hyperlinks to any portion of the MyHelpster Portal, nor any Materials or Software posted therein.



In connection with obtaining Services, you agree that you will:

  • Cooperate with the MyHelpster Technician: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician. Please listen carefully to the technician and follow the technician’s instructions. You must confirm that the following conditions are true:
    • The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals;
    • You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident;
    • The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions with MyHelpster support personnel.


MyHelpster or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.



The MyHelpster Portal is available in the United Kingdom and may contain references to MyHelpster services that are not available in a viewer’s country. These references do not imply that MyHelpster intends to make such products, services, or programs available in such country.



MyHelpster reserves the right to amend the Terms and Condition, and the MyHelpster Portal at any time by (a) posting a revised version of the Terms and Conditions or by (b) sending information regarding any amendment to the Terms of Service to the email address you provide to MyHelpster in connection with registration. You are responsible for regularly reviewing the MyHelpster website to be notified of any amendments to the Terms and Conditions.



Before you take a dispute to arbitration or to small claims court, you must first contact us by writing us and describing (a) the nature and basis of the Claim or dispute; and (b) the specific relief sought (“Demand”) and give us an opportunity to resolve the dispute. Similarly, before MyHelpster takes a dispute to arbitration, we must first attempt to resolve it by contacting you. If you and MyHelpster do not reach an agreement to resolve the claim within 60 days from the date you or MyHelpster is notified by the other of a dispute, you or MyHelpster may commence an arbitration proceeding.

If user has any questions about the privacy Policy at our Web site, user can e-mail user inquiries to: Info@myhelpster.com


14. USE

You may not use, download or copy any content on this Web site unless: (1) you use the content solely for personal, informational and non-commercial purposes; (2) the MyHelpster.com trademark and copyright symbol and statement set forth on each page of this Web site appears on each downloaded or copied page; and (3) no modifications are made to any content. The rights granted to you constitute a license and not a transfer of title. MyHelpster.com reserves the right to revoke the authorization to view, download and print the content available on this site at any time, and any such use shall be discontinued immediately upon written notice from MyHelpster.com.

Except as expressly provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any content from this Web site in whole or in part without the prior written permission of MyHelpster.com. You may not “mirror” any content contained on this Web site on any other server without MyHelpster.com’s prior express written permission. Any unauthorized use of any content contained on this Web site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Any rights not expressly granted herein are reserved by MyHelpster.com.



All rights reserved. All text, electronic documents, graphics, audio, video and other content published on this site are protected by international copyright laws. Distribution or publication of any of this site’s content in any form without prior written permission of MyHelpster.com is expressly forbidden.



MyHelpster.com, the MyHelpster Ltd. logo and all other names, service names, slogans, and related logos are registered trademarks or trademarks of MyHelpster.com i. You are not permitted to use these trademarks, or any other MyHelpster.com trademarks, without the prior written consent of MyHelpster.com. All other trademarks, product names, trade names, and logos used within these pages are the property of their respective holders. Use of other company trademarks, trade names, product names and logos or images of the same does not necessarily constitute: (1) an endorsement by such company of MyHelpster.com and its products.



This Web site may contain hyperlinks to Web sites that are not controlled by MyHelpster.com. MyHelpster.com is not responsible for and does not endorse or accept any responsibility over the contents or use of these Web sites, including, without limitation, the accuracy or reliability of any information, data, opinions, advice or statements made on these Web sites.



All comments, feedback, information or materials submitted to MyHelpster.com through or as a result of this Web site (“Submissions”) shall be considered non-confidential and MyHelpster.com’s property. By providing such Submissions to MyHelpster.com, you agree to assign to MyHelpster.com, at no charge, all worldwide rights, title and interest in copyrights and other intellectual property rights to the MyHelpster. MyHelpster.com shall be free to use and/or disseminate such Submissions on an unrestricted basis for any purpose. You acknowledge that you are responsible for the Submissions that you provide, and that you have full responsibility for the Submissions, including their legality, reliability, appropriateness, originality and copyright.